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Punjab National Bank (PNB) has more than 5,000 branches and six crore customers as of September 30, 2010. It has the distinction of being the first bank fully owned, managed and administered by Indians. To safeguard customer service levels, PNB must ensure its banking solution remains highly available. With a growing branch network and only manual IT support processes, this was becoming increasingly challenging. To help it meet service level agreements and increase efficiency, PNB has deployed the following range of IT management solutions from CA Technologies: CA Service Desk Manager, CA IT Client Manager, CA eHealth Performance Manager (PM) and CA NSM.
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