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Leveraging advanced sensing technology, Queensland Motorways' free-flow tolling has cut the average commute by 15 minutes, or greater than 50%. This not only improves the quality of life for hundreds of thousands of Brisbane citizens, but also puts millions of dollars back into the economy by decreasing lost work time. This case study examines how Queensland Motorways cleared the way for Brisbane's future growth by bringing tollbooth congestion to heel. Balancing the interests of stakeholders Phil Mumford's tenure as head of the Bundaberg Port Authority had taught him the importance of balancing the concerns of government, customers and his own board. The biggest lesson he put to work was the need to establish a clear timetable, measurable goals and strict accountability-all bound by solid project management.
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