Radical Changes To Performance Management At DWP In The UK

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Executive Summary

HM Treasury developed a new performance framework, reducing the number of cross-governmental Public Service Agreement (PSA) targets and introducing Departmental Strategic Objectives (DSOs) for each Department. Capgemini worked with DWP to define the performance management framework for each of its DSO's. This was conducted by DSO, and linked outputs to the activities and associated costs needed to deliver it. It has enabled more effective planning and resource allocation across DWP. For DWP, the performance management frameworks highlighted a need to reassess how its business is managed and prompted proposals for the Department's Executive team. These recommended radical change to the management and reporting of performance, moving away from a focus on individual business units towards cross-departmental DSO delivery.

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