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The rapidly expanding Raiffeisen Banka a.d., one of the leading banks in Serbia, ramped up the functionality of its contact center becoming the only bank in Serbia to offer telephone banking. Raiffeisen Bank distributed IP Telephony System for more than 60 different locations, IP contact center, ACD, EAS, CTI, NICE recording system, Altitude Software for outbound calls and AUDIX messaging system for inbound messaging, automatic operator and automatic fax sending and receiving system.
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