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Raiffeisen Informatik is the second largest IT services provider in Austria. The company is responsible for managing 72,000 client devices in Austria. Its change management team receives thousands of client change requests every month, each of which must be carefully managed to maintain service levels and business continuity for Raiffeisen Informatik's customers. With no central change management tool, the company was finding it difficult to track and prioritise requests. Raiffeisen Informatik uses CA Service Desk as part of the Raiffeisen Informatik Order System (RIOS) to automate change and release management workflows. CA Service Desk supports around 150 different change processes, and helps Raiffeisen Informatik prioritise its workload to meet customer service expectations.
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