Business Intelligence

Rapid Self-Service Beats the Lunchtime Rush

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Executive Summary

In common with many retailers operating in the mass distribution market, Cora was faced with the challenge of reducing the transaction time at the checkouts to improve the speed and quality of the service provided, so that customers could choose and pay for their goods just as rapidly. It also wanted to reduce the cashiers' workload to encourage a greater level of customer interaction. Fujitsu proposed deploying its U-Scan self-checkout system alongside Cora's traditional tills. U-Scan is a fully automated checkout solution, which enables hypermarket customers to scan their purchases interactively by themselves and also to pay for them automatically, in cash, by bankcard or Cora Card.

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