IT Policies

Raymond James Enhances Service Quality Across 1.9 Million Client Accounts With Integrated IT Management

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Executive Summary

Financial advisors use a vast portfolio of applications for key tasks, such as trading, creating client statements and reviewing gain/loss information. With IT so intrinsically linked to the day-to-day operations of the business, just one minute of system downtime can impact client service and satisfaction levels - as well as the overall profitability of the firm. Raymond James uses CA's Enterprise IT Management (EITM) solutions to integrate, automate and consolidate its IT operations, which encompasses 15,000 client devices, 1,253 servers and 1,450 voice/data circuits. Through a combination of CA Service Desk, CA NSM, CA Spectrum IM and CA eHealth PM, problem management, change management and capacity management have all been enhanced.

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