Data Management

Raymond James Enhances Service Quality and Reduces Costs With Improved Request and Asset Management

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Executive Summary

To continue meeting the company's Service 1st SM objectives, the IT department needs to respond quickly to user requests for new hardware and software. The department was heavily reliant on manual processes, and found it challenging to identify whether or not requests could be fulfilled. These factors had impact on cost control, user productivity and IT efficiency. By deploying CA Service Catalog and CA Asset Portfolio Management, Raymond James has been able to automate and integrate request and asset management. Using the CA solutions, new IT requests can be matched with the company's inventory of assets. Raymond James has also been able to enhance incident, change and financial management.

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