Raymond James Increases Service Quality and Saves 4.4% of Service Management Costs a Year With Improved Request and Asset Management
Founded in 1962, Raymond James is a financial services holding company with more than 5,300 financial advisors managing around 1.8 million accounts. To meet the company's Service 1st SM objectives, the IT department needs to be able to respond quickly to user requests for new hardware and software. As well as being reliant on manual processes, Raymond James was unable to easily identify if it could fulfil these requests from existing assets. By deploying CA Service Catalog and CA Asset Portfolio Management, Raymond James has been able to automate and integrate request and asset management. Using the CA solutions, new IT requests can be matched with the company's inventory of assets. Raymond James has also been able to enhance incident, change and financial management.