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As one of the largest mutually held banks in the United States, Eastern Bank provides its customers with diversified banking services. The bank has 116 branches and is based in Boston, Massachusetts. Formerly a top account for technology provider Novell, Eastern Bank wanted to migrate components of its technology infrastructure to products that would work better together. With its new technology in place, Eastern Bank has helped its employees save time, streamlined the process of integrating the systems of acquired banks, improved retention in the IT department, and positioned its technology team as a strategic business partner to the business leadership.
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