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COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a specialized information technology and service provider. COSCONET (Beijing) has developed software products on the Lotus Notes platform and owned intellectual property rights to these products that have passed software product certification in Beijing. The company wanted to establish the IT service management process module and determine an IT service management model capable of meeting development demands based on an assessment of the IT service management status quo. After ascertaining the IT conditions and construction objectives of COSCONET (Beijing), HP delivered a comprehensive solution customized for COSCONET (Beijing) from IT service management status assessment through consulting and design to project implementation and completion.
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