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Executive Summary

COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT service problem management process and service level management process, and build an IT service management process platform capable of supporting the above mechanism. COSCONET (Beijing) Co. wanted to establish the IT service management process module and determine an IT service management model capable of meeting development demands based on an assessment of the IT service management status quo.

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