Outsourcing

Responsibility for 5,000 Servers and 1,500 Databases

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Executive Summary

The European Data Center sent a project tender to several of the leading international IT service providers. The core task it described was as follows: ensuring reliable performance of and support for day-to-day operations in its facilities through the EDC offshore office in Bengaluru, India. Then they deployed Fujitsu. Fujitsu was chosen in the selection process thanks to its SLA-based model for operations management and its concept for ongoing further development. The platform for this is ITIL, the standard for process-oriented IT service management. Managed Data Center Services build on this foundation. The range of services that used to be performed by a variety of providers is now consolidated in one pair of hands, creating clear competencies and responsibilities.

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