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For the restaurant concept that serves as the focus of this case study, quality service and exceptional meals are not elusive goals to be attained, but rather established standards to be maintained. To find quality people to fill various restaurant management positions across 30 states, the management company relied on the PeopleAnswers tool to funnel every potential candidate in the hiring process into an intuitive, easy-to-use online resource. PeopleAnswers customized a Performance Profile by first assessing the incumbents in the target position, then aligning the resulting Behavioral DNA with objective, job-related performance metrics.
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