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Following a rapid growth in business, Results Group expanded their operation by opening 23 new contact centers across North America and Europe. In order to meet the new demand for client contacts and maintain the high standard already in place in their existing centers, Results Group needed a scalable call recording and quality monitoring solution that could accommodate their aggressive expansion and still provide excellent value to price. Virtual Observer (VO) is a scalable and fully customizable quality assurance solution for contact centers large to small. Built on open standards, VO includes the same components found in higher priced systems and provides core functionality such as reliable recording, effective evaluations and robust reporting.
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