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Retailer Speeds Decisions and Cuts Costs With Desktop Communications Software

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Executive Summary

France-based L'Occitane manufactures beauty and skincare products for men and women. To keep up with rapid growth and support its strong brand identity, L'Occitane needed more than telephone and e-mail communications. So it outfitted every employee's computer with Microsoft communications software that enables employees to communicate with one another and with partners and ingredient growers quickly, flexibly, and easily. Using a combination of software-based telephony, e-mail messaging, instant messaging, audio and video conferencing, and presence, L'Occitane employees can get answers immediately and stay in touch with partners and suppliers without the cost and environmental impact of constant travel.

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