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Coles Group Limited is one of Australia's largest retailers with stores throughout Australia and New Zealand that include food, liquor, department stores, electrical goods, office stationery, petrol and auto. Retailer wanted to streamline payroll and HR services. Coles had expanded through acquisition and operated four different payroll systems, including more than 10 implementations and multiple databases. HP demonstrated to the Coles Group that complete Business Process Outsourcing (BPO) of its payroll and associated HR administration services would be the most cost-effective and productive solution. The proposal involved building an HR platform and merging existing technologies into one SAP payroll system for processing of all employee data.
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