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Ricoh Australia Leverages Polycom Telepresence to Increase Sales, Meet Green Initiatives, and Decrease Enterprise - Manufacturing Operating Costs

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Executive Summary

Headquartered in Sydney, Ricoh Australia provides high-end office automation solutions through a nationwide direct sales and dealer network. Ricoh's aim is to actively engage with customers on multiple layers and open new levels of communication. The objective is to bring the facility to the customer - focusing on demonstrating the technology and the capabilities - rather than necessarily asking customers to find the time to visit them. To master these needs Ricoh chose Polycom. Ricoh deployed Polycom HDX 7002 and Polycom RMX 1000. This enables high-definition life-like interactions to occur between branches over Ricoh's existing IP network.

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