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Riviera needs no formal introduction, the name being synonyms with entertainment and games for almost half a century. Renowned as the entertainment center of Las Vegas, they partnered with LANSA for all their web based applications. With their AS/400 web application, clients were able to search for their rooms online, place reservations and use credit card for payment needs. Their rooms and payment method were all confirmed in real time over the web. Riviera's partnership with LANSA is explained in the paper and how pleased the customers are with what they could do in the Riviera website. The number of activities that a customer can get into over the net is worth checking out. According to Riviera, choosing LANSA was the best thing that happened to them, because if they were not able to process customer requests in real time, the hotel was bound to lose money and that would have been detrimental to their business. Their online reservation is supposedly faster than the reservations made by phone or fax. The customers were able to talk to their sales representatives and get to know the status of their rooms without any delay. Riviera was one of the first customers of LANSA who made use of their web application. They claim that using LANSA is one of the easiest web application and they were able to compose the web page to the style they wanted within a matter of few days.
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