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RKL & Associates, LLC, is a full-service Information Technology (IT) service provider and hardware reseller. The company uses a sophisticated management solution, SyAM Software Desktop Monitor, to provide extensive services to customers. RKL & Associates wanted to reduce the cost of servicing existing clients and expand the client base. The challenge was to keep up with the newest methods and tools available to service clients. RKL & Associates improved service efficiencies via SyAM Software Desktop Monitor and PCs with Intel vPro technology.
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