Roadway Authority Uses Innovative Technology for Long-Term Benefits

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Executive Summary

VicRoads is a corporation within the Victorian Government, which is responsible for the management of road networks and transport systems. With more than 22,000 kilometers of roadways to maintain, safety and security are top priorities. VicRoads needed a flexible and innovative outsourcing partner fast. VicRoads chose HP to manage the infrastructure behind its R&L business. In 2003, this service processed more than 16 million licensing and registration transactions through its customer support centers, the Internet and telephone.

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