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This case study reveals how a world famous financial giant in Russia shifted from OpenOffice.org to Microsoft Office. Headquartered in Vladivostok, the Social Commercial Bank of Primorye Primsotsbank is one of the major banks in Russia's Far East. They provide all sorts of financial solutions to both individual and corporate banking sectors. Prior to Microsoft Office all their documentation needs were done in OpenOffice.org. It was the main suite for all their operations for about 8 years when they began to experience problems with it. They had installed it in 2000 and for a while the going was good. Workflow at the bank grew during that period of time and OpenOffice.org lacked the desired features. Processing of files in OpenOffice.org was difficult and they learned from the Central Bank of Russia that doing the same was a piece of cake with Microsoft Office. The Primsotsbank's switch to Office had other reasons as well. It proved advantageous for the infrastructure because they reduced the staffing costs. That was the time when they also deployed Electronic Document Management System (EDMS) DIRECTUM and it did not support OpenOffice.org. They began to waste valuable time of employees for merely transferring the electronic documents from Microsoft Office to OpenOffice.org format. Assessing this critical situation, the administrative staff decided to transfer to Microsoft Office and this migration was completed solely on their own.
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