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This case study focuses on how S.S. Kemp & Co., a supplier of equipment and supplies of foodservice and also one of the pioneers in design consultancy in the US, worked in collaboration with LANSA Commerce Edition to surmount some of its major business hurdles and challenges. This paper also throws light on the reliability, performance and high utility of LANSA tools for web based applications. S.S Kemp's business clients vary from restaurants to hospitals - wherever foodservice is applicable. The tool not only provides efficient services by making business processes convenient for S.S Kemp, but also makes it easily approachable for the client due to its user friendliness and easy accessibility. The paper gives a detailed insight into the plenty of challenges faced by S.S. Kemp before availing the LANSA services and how LANSA helped to overcome those issues. The company was faced with problems of delay in responding to customer requirements and queries, limited and time-bound availability to clients, difficulties arising due to the use of traditional business methods, stagnancy in sales of products and services, and tedious and lengthy process of ordering for clients. The paper aims at indicating ways in which LANSA helped S.S Kemp to find solutions to all the above mentioned business hurdles through its user-friendly and highly efficient services.
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