E-Commerce

Sabre Holdings Improves Service to Its Airline Solutions Customers With Integrated Data

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Executive Summary

Sabre Airline Solutions wanted to consolidate customer information to enable a seamless experience - from presales through service and provide employees with easy access to data and improved analysis capabilities to enable the company to deliver high-quality solutions to its airline industry clients. The challenge was to automate workflows across the company's sales, installation, and service functions to increase operational efficiency. Sabre Airline Solutions implemented Oracle's Siebel applications for sales and service to create a centralized source of customer data that facilitates a seamless customer experience and leveraged Oracle's Siebel Analytics to yield the insight required to target areas for continuous improvement.

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