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IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a reliable service provider that met and exceeded customers' needs, and IT management knew that processes, people, and the IT service life cycle were critical to this effort. When Saudi Post unveiled a plan for its next-generation postal services, the IT department reviewed its operations to see how it could best support Saudi Post's business goals. An IT Service Management Assessment determined that the creation of a Network Operations Center would help the IT department manage, operate, monitor, and support all IT services more effectively and efficiently.
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