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Field service operations that rely on paper-based and telephone processes to link technicians with call centers are inefficient and time-consuming to manage. They also restrict operator and field technician productivity - especially when it comes to schedule, dispatch, and route optimization. Organizational transparency is also hampered by paper-based systems. This can result in a loss of profits through the inefficiencies of managing work orders - making it difficult to track overtime, travel costs, and customer-specific labor rates. It deployed Microsoft SQL Server 2008 that scale-out OLTP enhancements such as resource governor and data compression, combined with powerful ISV partner solutions, provide a scalable, high performance database engine for mission-critical applications that require the highest levels of availability and security.
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