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Company surveys showed systems availability was the number one IT concern among internal users, particularly in the sales force, who sell Schneider's flagship Square D brand of electrical distribution and industry control products through 130 sales offices across the continent. The problem was not just the perception that the IT systems were slow and unreliable. Patzwald decided on an across-the-board response to the problem, combining a dedicated team of his top IT people and the implementation of world-class software tools, which he found in the Compuware Vantage suite.
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