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Scotia Gas Networks (SGN) is the second largest gas distribution company in the UK, operating across all of Scotland and central and south-east England. Although National Grid had IT systems in place to manage their front and back office operations, as part of the sale they expected SGN to implement their own infrastructure, from scratch, as quickly as possible. A new solution was required by SGN to manage its 1,500 strong field teams in Scotland and central southern and south-east England and, these were split across three business streams: emergency and metering; repair; and maintenance.
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