Outsourcing

Self-Service Online HR to Save MOD Millions of Pounds Over 10 Years

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Executive Summary

The U.K. Ministry of Defence (MOD) wanted to provide secure remote access to its line-of-business applications starting with 10,000 "Orphaned users" who work remotely and had no means of accessing internal administrative services. MOD approached Capgemini and Microsoft to examine the use of existing services and off-the-shelf products to deliver its Internet Access to Shared Services (IASS) project. Taking advantage of new technologies such as Intelligent Application Gateway 2007, Microsoft and Capgemini delivered a proof of concept in the Microsoft Technology Centre. Capgemini subsequently implemented IASS into the MOD Defence Electronic Commerce Service using the Government Gateway to check user identities before connecting them to the right HR system.

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