IT Policies Investigate

Serco Chooses CA Service Management Technologies to Deliver Outsourced IT Services

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Executive Summary

Serco Spa is the Italian branch of a UK services company present in 38 countries worldwide and with 2008 revenues of over ?3 billion. Quality of IT service and the ability to define stringent Service Level Agreements (SLA) with customers are the keys to Serco Italy's success. Constant monitoring of systems and assets, service desk support and ITIL best practices deployment are the pillars of the company's growth strategy which is now turning its focus to the private sector. Serco has exploited the full benefits of the CA Service Management suite to offer clients like the Region of Lombardy optimized management of its technology resources, clear and rationalized visibility of systems and applications and a help desk to respond promptly to the problems of end users.

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