Service Personnel and Veterans Agency (SPVA): Military Agency Transforms Service and Cuts Costs

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Executive Summary

The Service Personnel and Veterans Agency provides pay, pension and personnel administration services to military personnel, veterans and their dependents. Historically, the UK's three military Services handled personnel administration separately, with each Service having its own systems, data centre and administrative processes. Following an independent review of this costly and inefficient system, the UK Ministry of Defence (MoD) established the Armed Forces Personnel Administration Agency, an organisation responsible for making payments and pension assessments and administering personnel records. In 2001, HP and the MoD amended the original contract to promote a stronger partnership and more closely align business interests.

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