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Services Company Reduces Helpdesk Costs by U.S.$ 1 Million

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Executive Summary

Headquartered in Bangalore, MphasiS is present in several countries across the world. With over 34,000 employees, the company provides infrastructure, applications, and BPO services to global clients. Identity management and the ability to move employees from one project to another is a very important and costly affair. A simpler, cheaper and automated process was required. MphasiS decided to implement Microsoft Identity Lifecycle Manager 2007, based on its feature set as well as cost effectiveness.

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