Data Management

Services Provider Boosts Business Efficiency With Unified Communications Applications

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Executive Summary

BT Global Services, a networked IT services provider, wanted to increase its own business efficiency while creating innovative products for customers. Using core technologies in Microsoft Office Communications Server 2007 R2, BT designed a suite of small applications that help people communicate more efficiently by merging common tools such as instant messaging, e-mail, and cell phone - based text messages.

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