Servim?tica S.A. Shortens Its Recovery Window and Improves Overall IT Availability to Better Serve Its Banking Customers

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Executive Summary

Servim?tica S.A., a subsidiary of Iberm?tica S.A., is an IT services company that caters predominately to its three banking customers. In the past, Servim?tica had managed the IT operations of its three largest banking customers from a single data center. To protect these systems, the organization had secured recovery services from IBM with an agreed upon two-day restore time in the event of an outage. Recent financial regulations, including the Basel II Accord, had rendered this agreement obsolete, and Servim?tica needed to shore up its recovery strategy to comply with the new regulatory standards. Pleased with its prior IBM solution, Servim?tica turned to IBM Global Technology Services and IBM Business Partner Open Norte S.L. to secure a new business resiliency solution.

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