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Based in Walldorf, Germany, SAP specializes in developing professional business software. As part of its commitment to providing exceptional customer service, the company created an online test environment so that businesses could easily evaluate SAP solutions before investing in the software. To support this endeavor, SAP needed a simple, more secure remote access solution that would allow customers to connect with the test environment, regardless of the type of system they were using. After attempting to use terminal servers, SAP discovered the Microsoft Intelligent Application Gateway 2007 solution. Now customers can quickly connect to the test environment using an Internet browser. As a result, costs associated with customer support have dropped dramatically.
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