Project Management

SKY Brasil Servicos Automates Service Management, Reduces Redundant Processing by 20%

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Executive Summary

SKY Brasil Servicos Ltda wanted to provide high levels of customer service despite dramatic growth in subscriptions resulting from the 2006 merger and improve customer relationship management to meet growing demand and fulfill customer service deadlines. The challenge was to provide the history of relationships with installation, repair, and technical assistance partners to motivate them and promote committed customer service and deploy an infrastructure that meets new processing demands. SKY Brasil Servicos implemented - with Oracle Partner Infobase - Siebel Customer Relationship Management for an IT infrastructure that ensures high availability and scales quickly to meet growing demand and implemented Oracle Real Application Clusters to achieve new processing levels and integrate all databases.

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