Business Intelligence

Small IT Service Provider Cuts Down on Travel Costs Using Appliance-Based Remote Desktop Support Solution

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Executive Summary

With four support reps providing IT services to approximately 1,000 customers in New Port Richey, FL and the surrounding area, GulfCoast Networking (GCN) has to be able to service its customers quickly in order to keep up with support requests. And because GCN's largest customer base is in the medical field, along with a strong presence in the legal field, they must ensure that all interaction with their customers is secure and compliant. In March 2006, after evaluating several remote control support solutions, including WebEx Support Center, GulfCoast Networking chose Bomgar to fill their remote desktop support needs.

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