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Smiths Medical Improves Customer Service, Optimizes Global Supply Chain and Drives Growth

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Executive Summary

Smiths Medical wanted to evolve from stand-alone businesses into a global operation and consolidate disparate systems across multiple divisions and acquired companies to streamline operations and share best practices across the diverse global organization. The challenge was to improve ability to effectively manage and optimize inventory at locations around the globe to reduce waste and costs and enhance operational efficiency and improve customer satisfaction by leveraging expanded insight from global business reporting. Smiths Medical worked with Oracle Partner Deloitte Consulting to deploy a single instance of Oracle E-Business Suite across the company's global enterprise - streamlining and aligning more than 120 global processes and tracked and recorded bar-coded information on materials to ensure traceability of product lots.

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