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Executive Summary

No organization in the United States offers more to dog owners than the American Kennel Club (AKC). Founded in 1884, this "club of clubs" is committed to promoting the sport of purebred dogs and breeding for type and function. The AKC supports 613 member clubs and nearly 5,000 affiliated clubs. AKC Outdated processes needed to be replaced to streamline service desk operations and strengthen change control. To master these needs AKC chose BMC Software. The AKC found a solution in BMC Remedy OnDemand, the SaaS ITSM offering from BMC Software. BMC Remedy OnDemand is enabling the AKC to quickly implement best practice processes and state-of-the art functionality to enhance its service desk capabilities. Additionally, the staff will be able turn on other ITSM applications as needed.

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