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Many municipal and regional governments lack the resources needed to build and maintain e-government portals. To help these organizations, Microsoft Gold Certified Partner Spenta Consulting built the Citizen Service Platform (CSP) core framework, now available as open-source software, by using the xRM business application framework. Spenta Consulting also created the full-featured CSP Citizen Portal Extended Edition solution, which takes advantage of xRM to meet unique public sector requirements like citizen case management, accessibility compliance, and secure e-forms. By taking advantage of xRM resources, Spenta Consulting was able to save 50 percent of the development effort required for relationship management aspects of the project.
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