Unified Comms

Software Vendor Boosts Productivity for Contact Centers With Unified Communications

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Executive Summary

Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's clients gain presence awareness for their agents, as well as new IM and video capabilities beyond existing voice and e-mail channels. Now ComputerTalk can use this unified communications solution to help its clients to increase productivity, efficiency, and ultimately, customer satisfaction.

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