IT Employment

Solution From IBM and CRM.COM Improves Customer Relationship Management at Pay TV Station

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Executive Summary

Lumiere TV Public Company, the leading Pay TV operator in Cyprus, needed a CRM solution to manage all its customer service processes on a 24-hour basis for more than 35,000 subscriber accounts. Lumiere TV(LTV) turned to a solution from CRM.COM software running with IBM WebSphere-Express running on IBM System x with Linux.

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