Project Management

Spanish Insurers Boost Productivity 240 Per Cent With Microsoft-Based Portals

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Executive Summary

Spanish Insurance business Groupama Seguros couldn't match its competitors in terms of productivity. Insurance was sold in a traditional way with lots of paper-based correspondence, and a 60-day wait for a response wasn't unusual. The company saw the Internet as the medium to change the company's fortunes, increasing productivity and boosting sales. It replaced an existing IBM AS-400 infrastructure and built a number of portals based on Microsoft software, which automated a number of key processes. Today, 80 out of every 100 policies are completed online in a few moments and productivity has increased by 240 per cent. People wait a few days instead of 60 for a response, and the cost of IT has fallen significantly.

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