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Spectrum Health's mission is to improve the health of the communities it serves by offering greater personalized care to individuals and families. Technology plays a key role in enabling Spectrum Health to increase the efficiency of delivering patient care and make cost savings. With some areas of IT not operating at an optimum level of efficiency, the organization decided to renew its focus on service management. To support its IT service management strategy Spectrum Health uses CA Service Desk, CA Clarity PPM and a number of CA mainframe solutions. These solutions have enabled Spectrum Health to simplify project, capacity, and demand and incident management and establish a framework for continuous service improvement.
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