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Dufry is a leading global travel retailer. It operates more than 450 duty-free and duty-paid shops in airports, cruise lines, seaports, railway stations and downtown tourist areas. After a thorough analysis of the company's existing procedures, Dufry's Group Directors and Capgemini set out to develop a completely new set of standard procedures, with the intention that they would eventually be implemented across the entire company. The Modus project has allowed a set of common operating processes and procedures to be successfully defined, standardized and implemented throughout the entire company.
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