Big Data

Star Technology Meets Stringent SLAs With IBM Service Management Solutions: An IBM Cloud Computing QuickView

Date Added: Jul 2009
Format: HTML

Star needed to meet stringent Service Level Agreements (SLAs) to help ensure that its customers' operations were always available. Star chose IBM Service Management solutions for service quality management to provide end-to-end visibility of its customers' IT infrastructure through a single customizable workspace portal to deliver optimized service within agreed service levels.