IT Policies

Starwood Hotels and Resorts Safeguards Availability of Reservation System for Over 1,000 Hotels With Ca Wily Introscope

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Executive Summary

Starwood's hotel reservation system is critical to customer satisfaction, and alerts the IT team to any glitches with a room booking, rate quote or reservation change. To safeguard the performance and availability of this SOA -based system, Starwood needs to be aware of any problems before they impact customers or its revenues. With CA Wily Introscope, a key component of the CA Wily Application Performance Management solution, Starwood can monitor its hotel reservation system 24x7. Problems can not only be traced back to the root cause but also linked to potential business impact, which helps the IT team prioritize its response.

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