Data Management

State of Colorado Improves the Quality of Human Services With Efficient IT Management

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Executive Summary

Any problems with the department's IT infrastructure would cripple its ability to provide high-quality services to Colorado's citizens. To ensure its IT systems meet the needs of both state and county staff, the department must ensure that any problems, service requests and new IT purchases are handled quickly and accurately. The Colorado Department of Human Services uses the CA Incident & Problem Management solution to ensure the seamless operation of its helpdesk, which handles an average of 10,000 queries a month. The organization has also deployed CA information Governance and Project & Portfolio Management solutions to help minimize risk and maximize financial transparency.

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