State Tax Agency Enables Paperless Filing With SOA: Using SOA to Bring Customer Satisfaction and Efficiency to New Heights - Case Study DeepView

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Executive Summary

State Tax Agency wanted to improve the quality and diversity of services it provides to state taxpayers. The agency implemented a Web-based tax-processing application, accessible to taxpayers, tax preparers and agency users alike, which brought it in step with users' expectations and increased the efficiency of its internal operations. Deploying IBM WebSphere Process Server to link back-end applications on the mainframe with dynamic data from the front end enabled the agency to employ transaction processing - increasing the system's speed, accuracy and reliability.

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