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Stationery Firm Improves Customer Service

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Executive Summary

Libesa is one of Chile's best-known manufacturers of stationery and office supplies. Their challenge is to improve its responsiveness to customers by streamlining and integrating communications throughout the organization. They chose Cisco to overcome this challenge. Libesa installed a single wired and wireless Cisco network in its factory and distribution center, with IP telephony based on Cisco Unified Communications Manager Express. The company uses wireless links to operate its new RF system for automated stock management in the distribution center. IP telephony has greatly reduced the cost of in-country and international calls, including those calls made to the branches. Employees can now access the network securely and easily, no matter where they are, using a VPN.

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